Privacy Policy

Hearth & Home Specialties ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit hnhsi-inc.com or contact us, how we use it, and the choices you have. If you have questions, email us at info@hnhsi.com or call (702) 474-4099.

Information We Collect

We collect information you submit directly to us, including:

• Contact details (name, email address, and phone number) when you submit a quote request, contact form, or appointment request.
• Project details: service type, project description, address or service area, and any photos or files you choose to share.
• Communications: the content of emails, calls, and text messages you send to us.

We also collect limited information automatically through standard web analytics, such as pages visited, referring source, browser and device type, and approximate location based on IP address. We do not collect government-issued IDs, payment card numbers, or Social Security numbers through this website. Our advertising tools are described in the Cookies, Analytics & Advertising section below.

How We Use Your Information

• Respond to quote requests and schedule project consultations.
• Provide service estimates, invoices, and follow-up communication.
• Improve the website and understand which pages are most useful to prospective customers.
• Comply with legal obligations and protect against fraud.

We do not sell or rent your personal information.

Sharing Your Information

We share information only as needed to operate our business:

• Service providers who deliver email, hosting, analytics, payment processing, and scheduling on our behalf.
• Subcontractors and trade partners directly involved in completing your project, when project details require it.
• Government agencies and inspectors when permits, licensing, or code compliance require disclosure.
• Law enforcement or regulators when legally required.

Cookies, Analytics & Advertising

Our site uses cookies, pixels, and similar technologies to keep the site working correctly, to measure traffic and engagement, and to measure and improve our advertising. You can disable cookies in your browser settings; some site features may not work as intended if you do.

Google Analytics, Tag Manager & Search Console

We use Google Analytics, Google Tag Manager, and Google Search Console to understand how visitors find and use our website and to track its performance in search results. These tools may set cookies and collect standard usage data such as pages viewed, referring source, approximate location, and device or browser type, along with actions on our site such as tapping our phone number or email address. We use this information in aggregate to understand how our site performs.

Meta Pixel (Facebook & Instagram)

We use the Meta Pixel, a tool provided by Meta Platforms, Inc., the company behind Facebook and Instagram. It helps us measure how well our Facebook and Instagram ads work and show our ads to people who may be interested in our services. When you visit our site, the Meta Pixel may collect information such as the pages you view, the actions you take (for example, tapping our phone number or submitting a form), your IP address, browser and device details, and cookie identifiers.

If you enter contact details such as your email address or phone number on our site, the Meta Pixel may convert them into a scrambled code (a "hash") on your device and send that code to Meta, so Meta can match your visit to a Facebook or Instagram account for ad measurement. Meta uses information it receives under its own Privacy Policy.

Your Choices

• Control the ads you see on Facebook and Instagram in your Facebook ad preferences.
• Opt out of Google Analytics with Google's browser opt-out add-on, and manage Google ads in My Ad Center.
• Opt out of interest-based ads from participating companies through the Digital Advertising Alliance or the Network Advertising Initiative.
• Block or delete cookies in your browser settings, or use a browser's private browsing mode.

We do not sell your personal information for money. Information shared with Google and Meta through these tools is used to measure and improve our website and advertising.

Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal exceptions.
• Opt out of marketing communications at any time.
• Nevada residents may submit a verified request to opt out of any sale of personal information, in line with Nevada SB220.

To exercise any of these rights, email info@hnhsi.com with the subject line "Privacy Request" or call (702) 474-4099. We respond within 60 days.

Data Security & Retention

We use industry-standard safeguards to protect information submitted through our website. We retain customer records as long as required to provide service and to comply with tax, accounting, warranty, and licensing requirements.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy as our practices change or as laws change. The "Last updated" date at the top of this page reflects the most recent revision.

Contact

Hearth & Home Specialties

3555 W. Quail Avenue #A, Las Vegas, NV 89118

Email: info@hnhsi.com

Phone: (702) 474-4099

Have a question? Contact us